31: Our 2018 Live Event

2018, Jonathan Downie, Alexander Gansmeier, Alexander Drechsel
Troublesome Terps
http://www.troubleterps.com/

It finally happened. The three Troublesome Terps got together for their very first live event at The Roebuck pub in London! With almost 40 guests, we discussed two topics. First, we covered the topic of "Lies We Tell Clients". These "untruths" cover many different aspects, whether it's changing your quote for the umpteenth time or whether it's telling the client that "of course" you already have a team in waiting, although all your "usual suspects" are already booked. We talk about what to do and where to draw the line. Afterwards, we started with our second topic for the day, the ever current "Don't be a Diva". As with most things in life, it does take a village. From the actual end client, to organizing interpreters, your booth partners, technicians and other event staffers - it's crucial to treat everyone like you would want to be treated. Sometimes that means taking a step back, sometimes it means having to wait a bit longer. However, we also discussed the fabled "anti-divas", so make sure to check it out!
Transcript

[0:00] Music.

[0:06] Somebody would never happen some fault that Alex d and Alex G actually the same person just doing accents all the time,
from the robot cop in South London we bring you the very first life episode of troublesome traps the podcast about the things that keep in touch with his appetite.
Can we have a round of applause please for everyone who's joining us tonight.

Welcome

[0:38] Thank you so much thanks so much of you lovely people join us for this extra special event sponsored by lingually and interpreter.
We really do want to say thank you to our sponsors on Tara incredible audience although and you did get in to sign those waivers not to break going to sleep then.

[0:55] Music.

[1:04] Well there's enough drinks to go around right.
First off never was did a man so dedicated divorce from George technique it's a video and I got the Drexel.
I think everyone yeah I just a quick technical load I may have to roam around the room just checking the cameras from time to time so don't be irritated by that just want to make sure that my two lovely co-host,
look just as well on video as they do in real life.

[1:39] You get a manaphy do we have the man who didn't hit his phone until he put a ring on it it's Alexander gansmeier,
thank you thank you very much but I think we all know who the Beyonce is in Mystery House.
Let's not forget the man who assures both of us that he has seen sunshine on Leith he would walk 500 miles to get here Jonathan Downie
it's good to be here and I cannot believe that the Alex is actually do both exist that's breaking the laws of physics,

[Sponsor] Interpeters' Help

http://interpreters.help

[2:20] Andros on the audience tonight and tariffs help as an online poll,
what form at the platform and a platform by interference with Enterprise help you can manage Groceries on jobs,
extract terminology from text study with flashcards,
perform quick and collaborate with colleagues you can even protest interrupting with YouTube videos on get feedback from the piers,
go to enter first. Help enjoying for free 2013 Port Alexander was already used to platform.

[Sponsor] Linguali

http://www.linguali.com

[2:51] Today's event is also sponsored bilingual in LaGuardia replaces a need for interpreting equipment at conferences meetings workshops,
and Round Table discussions that allows speakers and participants to communicate with the on-site interpreter on their smartphones over the venues Wi-Fi,
application runs on a laptop and the free mobile application for participants and speakers is available for IOS and Android
thank you to both of our sponsors for making this possible we want to thank you the lovely audience as well and I'm supposed to give a shout out to the Roebuck which is this wonderful place that we can,

[Location] The Roebuck

http://theroebuck.net/

[3:26] be here tonight which we came across more of this by coincidence but we're very glad we found them as you may have noticed as a pop it's very focused on sustainability and community,
for example about the strollers you make Senior League at Astro when you ask phone because you know think about that,
oceans and fish and everything so that's good and strong which is a uk-based nonprofit,
I need support Sam people with learning difficulties and their families moving on in their lives,
I'm the kitchen self-sustainable healthy food as you might have seen and they also have refilling water which is great for podcast hosting Live Events.
The rumor in here is called the Victorian lounge and over the years it has not only hosted.

[4:11] But supposedly also the young Charlie Chaplin or so they say it as if there's a rumor floating around and British Jazz Orchestra lose troops anybody familiar with the loose tubes.
I wasn't really a big deal,
I'm Sergio local come back anytime because they have great life events as well comedy spoken words pop quizzes and so on and so forth,
I'm just a fun fact the Roebuck is not only the popular name for the male deer known to experts like I says capriolas capriolas right,
I knew him very well you knew my well it's also used by 14 different Royal Navy ships around the world that traveled as far as us trailer,
thanks again to Max in the entire Roebuck team for having us thank you very much.

How The Afternoon Works

[4:54] So how did African is going to work is that we're going to be starting with a Lil Bit of an icebreaker exercise where you guys might all have to suffer with us,
and afterwards we could be talking about our first topic then we have a short interlude with a very special guest that we could be introducing as and when and afterwards,
you got some Pepper freshman's have a quick bathroom break and then we go to the second topic and we should be finished at around 6 p.m. I think.

[5:17] You'll also find a dimension or there as soon as I mention more so the name tags at the front if you haven't checked in if you're missing your goody bag please do come to me after the podcast,
of course you're going to get it and as you seen on the tables you would have Bingo sheets.
I know what a surprise and Jonathan will not make it so it just so happens that apparently we're slightly predictable so on those bingo sheets you have a Troublesome past Bingo sheet,
and you have an interesting in the bridge Bingo sheet for this afternoon while using the Troublesome Taps Bingo sheets.
And if you hear any of us doing seeing or doing any of those things such as Alexander gansmeier collapsing into giggles.
What has never happened or missing the word controversial over and over.
Hanover games any marker off and as those who mean happy thank you know you've got it all of your squares in the first person to fill the entire sheet change bangle.
Imma give you a price that's right very straightforward.

[6:19] Almost late for the brexit,
I think we have a few none interpreter is in the audience if they found out missed you so,

Badly Explain Your Profession

[6:36] we went to start things of really really simply and maybe explain a professional little bit for those is not so much into know what are you doing,
badly explain your profession and weep Pokemon gifts to shop.
She did this to me every single okay so I was on the on the flight dying and I thought that the basement explain what conference center fibers is.
I sit in a box and talk until they give me money.
Bagel fair enough fair enough to describe what we do is kind of just listen to the voices in our heads and obey their every command.

[7:17] Yeah I was actually trying to think about this of this of supposed oecd study that is floating around for decades now I think we're apparently the job of the interpreters just now as well as the Jet Pilot,
has anybody actually seen the study because I think it's kind of it's been debunked,
how do you say unicorn anyway probably doesn't even exist I don't know but I'm glad to hear it's the bank so let that should give people a little bit of a flavor what we do.
Yeah I think you'll like it has a Jet Pilot.
Sort of flying takes off.
I must admit that having so many things would have been going come.
I mean we all have this like this the synchronous translation and I have court instant translation like instant coffee and.

[8:18] You should work on your typing skills I think it's actually quite easy to and it is right because we were going to be talking about this bit later on in the afternoon,
it's very easy to annoying chocolates how do you do that I mean you could keep them away from the buffet that would be a very easy way to annoy me,
yeah we're good better than no coffee that's true so the other one is has anyone ever had the meeting where someone puts their hand up in size,
Madam chair I would like to ask a question.
And the chair who's always saying says sure go ahead and sit with eight sheets of A4 paper written in size 6 phone to get like this.

[9:01] And then just when you think that everyone can go for coffee what did he do,
the rattle the sheets turn the move and start from the back.
So anyone who does that gets a small electric shocks through the shoes it's a bit you could you could actually repurpose the slope button you know because it never works in most,
what happens when you pass a school bus,
but if we had by the way we had another event already this morning when we went to laundromat University and talked to a couple of servants which was really nice because they had a few interesting questions for us but,
we did at that was just one thing that I wanted to mention that what we talked about our rights getting getting like 50 different documents the night before that's also good way to annoy a person you said that maybe it's better not to look at,
any of it and just get a good night's sleep instead good night sleep and then you cancel.

[10:06] Pretend that you never got the email or something.
What's the other one has anyone ever had an event where it says great with free Wi-Fi here and the Wi-Fi is free and works perfectly.
Until we need to look up terminology for some reason he's just collapse at the same time.

[10:26] Yeah because it's I think it's kind of a conflict between cyberspace and interpreting space I think that's what's happening.
How to get this out of the way we can actually download.
That's not normal friend are actors gay I think it's because so many others until it is on the room I think sky.
So someone's doing research on data fear of performing in front of fellow interpreters as like.
Think I created station test or final exam.

[11:10] Can you run away select to go into xti used to be.

[11:16] Sexy Love,
you just move on to the first.
Yeah sure okay so you don't have to be involved all evening but you are free to do so because but so big that we let me pick might be slightly controversial,

Lies We Tell Clients

[11:38] #controversial topics.
And actually picked the subtitle with lies that we tell clients I mean talking about controversial so I got ya.
I don't know what kind of speakers wait we have cost at the sensible thing to the students this morning is that we try to but I do Kpop try to inform our clients and try to give them you know fact-based information,
to make communication work seamlessly but maybe sometimes we have to Twist Flex a little bit I've never lied by that have one client when I managed to not look like I was angry.

[12:21] So when we were dating a summit from the Scottish Parliament and you know if you want to know pressure you have.
About a hundred and fifty coach or ministers in front of you in the debating chamber and we were interrupting for this very well known person and he sent an Eid 5 minutes before his plea today seeing,
We-Vibe we got his speech for you it was in size 8.

[12:48] Single spaced and I had said to my booth me it was the first time I'd work with this guy he had 55 years of experience and I said them like.
Acer computer games guy I've been thinking computer game since I was four.
I can interpret this guy in my sleep I will take his plea today you can go for a break if you want his speech comes into the Buddhist 25 minutes 50 minutes of the ancient Greek education system suicide.
Yellow be fine you two have Classics in school didn't you.
Okay you Classics in the west of Scotland.
RockAuto,
but I think sometimes it actually already started like those Hook Line expectations and The Lies We Tell to the Titans or.
I don't even know who to call and I think we should find him a pleasant word for that but when they get the call and they're like so we have this conference on
since we've already talked about this a on Bavarian mining law do you know anything about that and yes sure I'm an expert on the topic and.

[14:12] Not necessary but very kind of things are current time and time again like do you know I like are you good with the topic and I think it's always up to it yeah and it's usually like Usher yeah we're very comfortable with that we can always find a way in Chinese,
but I think I'm it's not necessarily,
I think it's not a lie if it were just comforting the client we're just reassuring them that they're in good hands because we know that eventually they will be I think in that instance so it's mostly up to you to make sure that.

[14:40] You actually got this like don't say sure we got that if you know like I was actually glad I've no idea.
About any of that stuff so then probably if I get enough to that I did have one client come up to me and say so how long have you been in the explosives industry.
While you're interpreting in the bottom it's one of these things where you have to look professional no matter what.
And sometimes you can just say the clients I'm not really good reception all the things you have to go well.

[15:10] Depending on the quality of the brief we could do a really good job placing the blame squarely on their play this is why I have a standard brief because.
Am I I arrived with economy job has anyone ever interviewed on the economics of wood.

[15:27] I think I'm actually economist.
I didn't even realize that Branch existed.
Agency-wide never have an agency lie to them when you're the only person there.
Your friend with the day and a half.

[16:04] I was going to get to that because that's one of the things that we mentioned with the students this morning is that there's this image of the Swan,
beautiful you know up here and you can,
but I think I think what the client wants is is the swan they don't want the peddling they want the swing and the polka,
like I said just mention that breathes maybe we should start at the very beginning and talk a little bit about what why clients book interpreters' because they don't necessarily only book interpreters for,
enabling communication sometimes pictures you know what happens in my interpreting,
I just want someone to be in the booth so it looks like it's you know I don't know if I should be.

[16:57] Unfortunately no this is so I'm not sure we have another one of these Summits at the Scottish Parliament.
Auntie had something like 16 and their plans were for languages and we were in the middle of one of the.

[17:18] Can you see anyone with a headset on an event hold on let me see I need a salt and we were at the back of it.

[17:27] Pretty dogs.
Anna think faster so she can hear people maybe I just checking on you so there are 16 of us here and how many people listening anyway,
don't tell the client that's right so in my Pepsi pieces Aiko that symbolic in there playing surfing song,
are we going to see you as valuable but you're not really necessary.
Then there's the most common with just called incidental interpreting which is the set date and talk,
type of an airplane where the dude see you is very valuable but they kind of have to have you so just.
What's a trying to say just just see what the person says and don't bother this incident want everything and then occasionally.

[18:34] I don't know where like the sun shining on a wake glass Goldie you have motive.
Or was that frostbite I can remember you you have integral interesting which is really see you as valuable for their future I'm necessary and those clients invariably want you to work as their partner.
So they come up to you and say things like I really don't want to upset the French delegation is there still going to be okay.

[19:02] Or I really do want to upset the German delegation head right there that I had one client wear,
I have the one in multimillion-pound deal and the CEO came up to me and they said.
You know I speak French I understood everything I just didn't have a clue what was going on.
Which of the business negotiation is quite Coleman the one does anything that's going on.

[19:32] If we go back to the to the first thing so you said not necessary but valuable.
So with that until the situation that we also discussed this morning I think you don't really interpreting from one language.
To another but you kind of interpreting glova show bad English into something that.
Nobody can listen to for a longer amount of time the point of symbolic thing is if you took the interpreters are we the clients would understand you anyway,
that's the bottom line for example if they could go on strike and no wonder you were on strike you go symbolic interaction and sequins and everyone's going.
Where's the little man in my headset of the weather will be in my headset gone then the box is not working,
I think sometimes the lines are kind of blurred aren't they because yes if you a few weeks ago I went to the Trade Fair and I had a job there and we didn't really see the audience we didn't really know if somebody was listening
who became friends out of necessity with the hostess that actually ended out the lead of the receivers over like can you let us know if anybody's actually listening and give us a warning sign,
is so basically the first two days you were interpreting without knowing if anybody was actually listening or not but.

[20:45] Actually happen we found out later that the first nobody was listening the second day they were busy listening the whole time and then the third day,
a mixture so like on the first day we could have gone on strike nobody would have noticed the second day people would have really really depend on us and so,
I looked it from the point of view Clan expectations I surveyed clients I interviewed them I watched their reactions to interpreters,
and the funny thing that I find is the clients to start off with incidental interpreting.

[21:15] Wendy saw interphase working like Partners they completely change their minds so in the middle of an interview you would start with you know.
Describe your ideal interpreter and they would describe like a robot,
if the speaker says something offencive words of The Interpreter does that ever happen.
When I was interviewing and I couldn't say yes whenever there's an American speaking.
Clients and there is good evidence in the literature of the whirling bail is stool but I've not yet find the Streisand any recent your clients who started off symbolic going anywhere else.
What's good choices of crunch to start it over. Roboto it's only going please help us and be our partners. That we find Casey's off.
Buttoned once to get to symbolic it just seems like these stick there,
but since I've had the situation sometimes that people that you know that the event is just moving along fine everybody's just,
just working with English and then Defense Education Center.

[22:40] Can I push on the pedal just a little bit more to keep them hooks as a work at some of them will keep the headphones on which is nice kind of a challenge than to keep them engaged but I find it especially in Germany a lot of people.

[22:55] Would One Tap interpretation but if the conference language is English and especially if you're there with colleagues are just too ashamed to actually grab that if you're not comfortable listening to everything and then eventually this kind of
incident where somebody speaks with a heavy accent or speak a different language and I kind of,
is in the interest to transfusion,
because both my speakers as well as kind of expectation and some events that of course he speak English and of course you have.
You give the talk of the presentation in English,
on the construction industry that was eight of us on the job on the were some Italian speakers who decided we would speak their best version of English.
Let's not so what happened is these companies in Boots expensive stands at the event and after they tell these two guys do their best.
16th language English no one went there and they were just like the one to talk to you the next Italian guy showed up after lunch looks right into mine.

[24:07] That didn't work so be spoken really in Italian which the Italian booth in Randleman to amazing English and we took really.
And I kid you not they got a standing ovation at the end of your talk and you could not get to their stand afterwards,
Sonoma never write that incident thing and I think we have to realize that we complain about globalization speakers using 50 and find good English.
But there is a Prestige thing.
And if we can convince them that they're actually more prestigious being beautiful in their own language and trusting us to be beautiful as well because you know.
We are artists been.
I say that my favorite people to interpret for a really artsy film directors that I'm amazing.
So I just kidding anyway performance
everybody can clap your first book and then
cuz you were mentioning the standing ovation thing after The Interpreter rendered it into wonderful English and that instant that I have a client who.

[25:20] Doesn't want the so there's this really special presenter that they invited to a conference last year and we actually recommended very very very much so that this would be as much a nose job.
One part of the of the conference does the rest of the conference with simultaneous but that one particular part with consecutive,
and we said well this would be much better you would save a lot of time it would get a lot more emotion across everybody understands English anyways would have to hear everything twice me said no I need the people to hear her voice without being filtered,
through an interpreter even if they don't understand it I need the emotion of a voice of Carrie and that's why all of that was done consecutively so I think and I think I thought that was a very special.
Inside an interesting requirement has anyone ever on short consecutive on stage with the speaker.

[26:11] But that's when I first interrupted my first event to have things over their front 200 French teenagers,
what's the noise level like.
Not the easiest French to get used to it and I've been there a couple months and he said you know cuz I've been terribly 4.50 minutes and the main street of Brighton.
That you previously and he said would you like to do all of the French to English interpreting on stage for this conference
I had no training all I knew was 18 until after work and I love that and I want you to do it and it was crazy.
Because it was a Pentecostal church and Pentecostal preachers are not known for the calmness quietness,
give me not quite engaging in speakers.
But you don't finish the sentence the Germans have to find you and hunt you down.
Give me coming back to the Halo sign relationship what what do you do when you when you don't have direct access to the to the real clients when there's an agency in between us some kind of button or event agency or is that an issue 2.

[27:32] When you don't have the direct contact to the client or does it usually work well.
I forgetting what I think from your agency between you come and get it,
rougher with them cuz they're kind of used to it anyway so you can just let you know you can find,
where is if you're taken,
I think that ties actually enjoy a second topic I think if you're dealing with the with the direct line and you intend to keep. Klein there you should always act like a certain amount of diplomacy whereas with the agency is kind of like their job and that's why they also get a
part of the cut,
Chicago to kind of make it easier for you and then if they don't do the job then you know, what are they doing inside of a state Georgia the only thing I find this if you take if you get agency,
so I have a couple of agency clients when they pay me more money.
Because I saved your rear ends a few times you like your next job is a really complicated would you like to be paid more money in Iran.

[28:38] And I just forgot to put my race by then I would never ever ever suggest that we break our standards.
But there are times where you arrive at an event and you realize that you know the equipment is not as good as it could be or.
There was one recently where there was a mix-up last about language in there for the day I actually needed some decent Spaniards
Italians when you needed Spaniards
Italian when I meant to cancel the German but nobody and nobody noticed that until we actually got there and then the guy actually,
looking at me like you sure you can't even tell you that we were pretty sure they were Superior.
Is the same man who is a genius work with them and they split a double booze into two single braids with like a fake divider.

[29:41] And they had one in terms of taking the Italian turning it into English will the other than to have to English and turn that into Spanish,
OK Google,
no one ever likes me funny
again the story that I told you this morning when we had a meeting with it what it was no Portuguese but it was a Portuguese delegate and then they disappeared.
Frequent thing when I try to fake Spanish so they they spoke Spanish but it was actually more like Portuguese,
and then the Spanish food helped us out by putting it into proper Spanish,
textbook definition of interpreting by,
one of my pet peeves I mean I like what you said that when you're there at the onside you realize something's actually not the way that it's supposed to be don't lower your standards but if you can still do a good job like just do it just suck it up and do the job and then complain about it afterwards to,
your organizer your agency or whoever and make sure that doesn't happen again but if you're able to perform well on site even though it's not how you would like it to be just do it this one's and make sure it doesn't happen again but I hate when people actually shopping then they just keep complaining,
4 hours and I'm just like I know it's listening.

[30:59] Do it you didn't get to the buffet first ice cold,
an interesting topic I'm not saying the keyword is should we come clean about hi Macy and everything is because most clients think we just turn up.

[31:19] Talk on this amazing I don't know about you but sometimes I feel like I want clients to see how much we've sweated that day,
let me know if anyone else had the speaker where the regulations 120.

[31:34] There was one speaker that I was interrupting for where my booth me and I always make it every 10 minutes architect,
who believed that he was the next great philosopher.
We're just getting to Beauty and the meaning of architectural getting the philosophy of architecture.
And by the end of it both of us were going please be Define installed next please.

[32:06] You know I think you're right though because sometimes especially and I like those instances when you two consecutive I usually I'm not a big fan of consecutive cuz I'm sure,
a lot of us aren't but I like that your present in the client actually sees what you're doing and just the other week I took the other day actually this week at a consecutive job like an evening Affair and.
I was literally sweating cuz you were standing there and they were like bright lights and you were standing there you were running around the entire time I'll bring it the table helping out here helping out there and then also at the end of it doing like consecutive like proper consecutive shift,
I was drenched I was like worn out by the end of the night it was totally fine cuz if the job,
but if you like you're really working and I'm like no joke.

[32:49] What else is he going to stay apart from when you see the what ukip on the speakers list,
but I think if it's about gdpr is also quite Harry isn't it,
ask you guys if you have.
Serving the whole thing is over do you have a routine that you go through with clients with some clients to follow up you know things that didn't work maybe
just pointing out things that work well and thanking them for them I tried for a while,

Barcamp Shoutout

http://dolbarcamp.de

[33:29] together with those two lovely ladies Les Union Tanya and a whole host of other fabulous College in Germany organized of a bar Cambridge is basically interpreters putting on workshops for interpreters.
And we had a session on feedback on client feedback on feedback that you get from the client but also keep it that you give the client and usually I find that we get no feedback except for on the site, like.

[33:53] What's on channel to do what you do,
I kind of yeah that kind of thing is what how do you do it and they do Lancers kind of black magic that you were amazing the last until Source didn't know any of the terminology I have that one,
did you were so amazed we actually spend the time where I'm in the terrorist.
They took the interpreters The Interpreter I was out there by myself hello.

[34:26] Cohomefinder Pebble fall asleep.
Yeah but I saw that I had like a standardized which over actually said the client the feedback form and I was like specially for the one that I actually organized conferences for cuz what sound does an organized our conferences with a bunch of boots and then I say,
I like all these categories like he's of an interview so like how easy was it to communicate anything that I could improve how happy were you with those languages did you get any feedback on those languages and literally one person one person with an entire year,
I know writer everybody loves me.
Yeah and things to like one of those that the one person she's one of our oldest clients and she just said you're doing amazing everything you do is great we love you so much come back soon and I was like well that's really I do appreciate it but you know.
It's flattering but yeah it's wearing but yeah and so I just stopped doing that now so I don't know if that's the reset you would have told you that clients.
That is very true. I cannot confirm that so I have a normally I'll be on the train or the bus home and I'll just send a quick email to the client and just really quickly.

[35:34] And sometimes you have to be careful what your email on the train home because it can still be Raw,
something like you are so did you send an email on the way home.
And also things like part of my routine is being able to divorce myself from what happened that day.

[35:57] Yeah because if you get home and your head still buzzing and you get home I have four children under the age of 7.

[36:04] I'm not going home. So if I go over my head styling and we have to go with trying to climb up my legs,
it's not going to work very well to take care of yourself,
not trying to take too much home make sure it doesn't happen the next time,
anything that you can influence if it's just the speaker reading stuff off for like 2 hours and there's not much you can do but just pull the plug.
Surprised prepared in a few minutes before closing remarks on the whole client sing.

[36:48] So it turns out we are actually quite straightforward and honest with our clients and we probably should be.
It's kind of works out better most of the time and I think that if you made a mistake and,
it's really you that made a mistake I think it really just took care of our own up to it as well because I find I found out that actually,
makes the client trust you more because even if you screw up like you're still on his with them it depends on what happened and also depends on how you spell it but I still think that's the way to go I mean one thing that I would say that client expectations as.
I would like to end on just a little thing of wet snow ever think that if we have a bad client we're stuck with them.
Or if I've heard people say old and my market the rates are going down that was happening I mean in Scotland you can be six months between a terrapin job sometimes.

[37:41] And I realize that when the market isn't as friendly as it could be.
You have two options you can either go ClientServ mean and horrible and they should be nicer and I'm going to go on Twitter and Facebook and tell everyone Hi rubbish clients are bad or.
You can pack a little suitcase go through trade you and find some new ones I was having a chat with Henry who used to be the head of a fight to eat.
And he and I agreed the only growth Market list for interpreting as a people who currently don't know that we exist.

[38:17] So did the people are going to be hiding as most in 5 years Titan all the people who today don't can't even spell interpreter.
But you know it's let's think creatively about kinds of nightmare what kind of companies might need us.
That don't even know we exist and you when you've helped the client when a multimillion-pound deal you can have a lot more interesting conversations with him.
Fort Smith that makes sense okay I know this happy note we're going to give you.
We're going to give you a roughly 10 minutes for a technical break into two top of your glasses see you in 10 minutes everyone.

[38:58] So guys welcome back to the second part of the podcast we are going to continue with our next topic,

Don'T Be A Diva!

[39:07] which is don't be a diva,
we talked about that about a year-and-a-half ago I think you get the irony of three blocks sitting here saying jumpy is even.
I have no idea what you mean I was reading the room and when all of his colleagues were going.

[39:31] Did he just say that thing don't be a Catholic.
Takes one to know one
so yeah we're just going to go next topic don't be a diva keeps on giving and Alex is already turning off my microphone,
so on that topic because it's definitely a topic that we know for a fact everybody can relate to,
if you guys have any good stories to share any funny anecdotes about any sort of Diva and takes you to seeing you also get a goody bag.
So you don't have to just jump right in we were happy to warm you up a bit but we expect some good stories cuz we know that a lot of you have a lot of great stories,
I just was just wondering since we have Mr in Tashan the room euthanasia.
Jaden Smith.
I was thinking interpreting to open the Dutch interpreters.
The agency just couldn't find any. Simultaneous in their files anywhere in the UK so decent Court interpreters.

[40:46] And the court date they seem to manage the first session then we break for lunch and he was only there in these two until first came up to me and said.

[40:56] Can we eat the food.
Yeah it's just don't get any on your suit know and you didn't say can we leave the president.
Because in court we think we've done well if we get a note sandwich.
Cuz I'm going to work with some Court interpreting associations I'm going to start operation Goofy.
Chicken leg under your trousers and throw them a Lifeline right,
but I'm glad you started off with an antique dealer strike even if even if nobody I think we all have a few stories in the back of my mind
I don't know but.

[41:58] Alex Smith week we can come up with one right now it's a good idea and what would you call.
A proper panel IE agenda Valance panel or,
are no female Palin about some good suggestion. I need to look at my bike cuz I forgot,
turn Mickey on Cedar covered Mason on the Chromecast,
which men were almost gender balance so it's not the Mana let's a flannel,
that's so that that's a lot of Divas on panels of course but I think one thing that really turns into a prison to device is temperature in the booth because it's difficult difficult enough already because the booth is such a small,
restrain space and I actually have a few colleagues who are very sensitive when it comes to temperature.

[42:58] I would like to know.
But one of them is like it's always she's the always it's always too warm Diva and I have a few others who it's always too cold
device that kind of thing. I don't know if that's Diva Behavior but I think it's kind of getting there,
tricky especially I actually had a job in unicorns and I was literally dying I was sweating so much it was in the summer in the sun which is meant to be shining on the booth and,
you know there was nothing else I could take off without the being very inappropriate and then he was a kind of sitting there like tie with a tie and everything full suit like not a bead of sweat and I was like I don't even know what's what's happening but then I took it off.
I was not a device. Right through it and I just didn't say anything and I told you I was fine see I have the one thing that I've noticed State Gators interview the angry Incredible Hulk.

[44:00] Breakfast turn into the Hulk
hello you know Pat Toomey wanted their side of the birds that's right fit the Fitbit,
my I have a an interval. I often work with cold water and its really funny because you can tell a little bit and tariffs by hide the boot space is arranged.
So whenever there's a German boo that it's always been you know the papers perfect at right angles and and all of the glossary sorted by speech the Russians going to take their papers out of the black suitcase whenever they need them.
What am I French Foods everything was tied to the war with us,
Messi blue tie and it's great because we're so used to just shooting space that we know use it we use on the pads to send messages to each other.
Add something to just born after TCA another time. Just.
So a notepad is like what's up what's on paper,
I think you do need to turn on battery life.

[45:25] Tiffany known that jokes then I'm not sorry.
Ted talk about David. I feel like the podcast Eva because whenever we record the show.
Alex has a string of sadness the draft version for their comments they don't like that's hilarious. So funny.
Oh my goodness, that's one or two cut the,
I didn't mean to say that public can we delete that 25 times,
another thing I think I can transfer device is working with technicians,
so we talked about little bit about this when we when we set up everything and biggest Jonathan used to be,
but you know whatever goes something wrong and the mic doesn't work other thing another pussy is too warm or the sound doesn't do it then
some people can be quite nasty to its technician in NY like we can only do our job because this guy is doing his job so.

[46:41] I actually went to the conference when one of the speakers went off stage and he read his feet of his iPhone so he felt like he needed to charge it and there's a huge like industry size like plug,
plugged into like a high-voltage power outlet to power all of the boot,
and there's a warning label above it says do not removed and she prized off like the duct tape to make sure that this stuff stays in it because you was thinking if you plug an iPhone charger into the high voltage.
Looks like it's going to charge it up real quick trips out the thing and 12 booths went black and then,
she was like he just knocked on her thinking you like guys I've got this don't worry I like within 2 minutes that the whole thing was back on and I was like,
look exactly the other thing is I've learned to be wary of bringing my family and help us with.

[47:40] Because you don't imagine that contains garlic stuff like that or any animals.
Or butter or fat,
I am going to the point where if I see what's on offer I wouldn't go back to the business say would you like anything they have done under the bed because you are skilled at your brain like at an almond croissant going to go,
I have an allergy to Fresh Air Please Don't Bring Me Down
fixing creaky subject organize a team of interpreters and they actually have any feedback the client that be that person that everything was amazing you interpret as were great,
and then you came back and said,
everything was shit in the food was horrible and it was like who are you.
I don't know how is food at a job,
Italy and they had freshly made pasta for the Cru catering in the Italian complain and everybody else was still all of the the northern and Italian interpreters
we're in love with the food cuz it was like freshly made tomato sauce like homemade pasta and it was really great but this is very Bland and basic.
Do you have do you have any Divas in the institutions now.

[49:04] Now which we don't sweat we don't know but like I said I said all your temperature seems to be a bit of a touchy subject,
which is which is strange because this is not a brightness just a statement of fact we have we have quite nice boots usually we don't have to work Mobile Boost too much so.

[49:20] I don't know it's weird I must admit in San Francisco on to become hardened so,
there was one joke where there was eight of us on the job and you know the jobs going to go where when the scientific comes up to you at the start of the day and says.
Before you see your bird's I just like to apologize.
It was in a muddy field I didn't say they were fighting the best he could do I feel like all the self-leveling stuff he said.
Every single Booth had has a six inch hole in the Box.

[49:56] Just call it ventilation and we'll be okay but I thought that's what ventilation is right on it because it was ankle deep in mud.
So they each of us when interpreting off well and your headphones plugged directly into an amplifier,
entertainment I never miss my old what's lunch Scotch pies in Baltimore,
it's in between a very authentic experience than German for,
rigid axle at rigid chassis dumper truck.
Which knowing German probably takes about three weeks into assessment office,
which is a dupa.
You know The Interpreter believe that you should never talk to the clients.

[51:04] Tell me a very clever always have the time to go do we really have to say you like 56 length doesn't German everything we see a truck,
Piano Man another signal with being a device is newbies right I mean new Comics coming into the Boost that seems to spell some people on tube to put on that West Behavior at least.

[51:29] I don't know it's just sitting over there,
it's all very funny cuz it's just chose diva things I in one of my first assignments I think I was one of the few colleagues back then that's how old I am who brought a computer into the booth.
I got space a I got some sort of indirect bad feedback from a diva kind of colleague,
Checkmate technical stuff to buy be experienced so,
I wasn't you be the time I had like six years of experience amide with me at heart.

[52:17] 25 rexazyte release of expedients.

[52:29] Afraid when your birth me just happens to be the world's specialist in whatever the jobs on and you never seen that stuff before in your life,
Sweden is complicated technical political workshops and I can't you know he's lying back in his chair their nests.

[52:47] Did the entire take like he stretched to make them so he could swing by can pretend to smoke a virtual cigarette to the table my Knuckles going right,
and I suddenly realize that everything for him was easy.

[53:07] What do I do if I think we we need to agree to even if you are the world's expert on,
linoleum fighting in Estonia is FBR helpful run looking at the man going.
So you haven't read the 1985 report what kind of interpreter they sending that is what you mean you can quote Socrates in Greek.
Which Heights native really win yet whenever unit airplane craft does anyone heat interpret from French.
Can someone explain to me why every French speaker has to quote a dead philosopher
I think it's just gets beaten into them at school,
which began with Combs.
Hell is other people don't Fair City Center don't understand.

[54:09] I wanted to touch him one of the things that we've discussed I think I'm supposed to meet him another me episode in in any of the episodes that which is,
if a pet fee if I guess and then it is linked to Diva behavior is that some people have someone took it as a very very particular about not being called a translator.
Oh yeah did you write a news article about.
Did you have any real life experience of that did you sometimes have people on your team that,
Jimmy like interpretive losing it into telling the client losing it but sometimes in the booth you know when it's your shift some people will kind of correct that,
I can make an extra point of pointing out the president just called us translates that should be all right.
That's mortify it is it is nice to being a diva.

[55:07] Okay so waiting all the time where the cheer will say if they remember that we exist.

[55:16] Marvel not one guy who's always waving at the booth.
It's always like I don't mind the picture in the chair Speech cuz no one listens to that anyone is always about haggis in Kaylee's and whiskey Israel.
When is psych some complicated technical presentation or when it's shooting an argument.
And you got going in the end of one session the chair said it was like two days of deep sea fishing poles.
The cheer said I would like I would like to thank the translators and so when I interrupted. Indifferent I trade change time and time to print.
I might be said to me can you do that I went well I guess just say it automatically change it.

[56:09] But you know there's a mistake maybe I should keep it translator.
I sometimes do that though I'm just try to think like I don't have a rule of thumb years I got to have like a fixed thing like I'm always going to do. I think it kind of depends on.
Is it my mood of the day I guess is it wrong to add if you don't even say it.
That isn't how to make that first choice
translator or interpreter like it. How are you going to do because I just going to not mention as I got to think all the people who made the flower people the caterer is everybody everybody and you're just like.

[56:48] That. Does that even mean.

[56:54] Is there anyone else saved your career because of the mute button.

[57:06] Can I have happened already if I would have known
you don't get to do that but there's a special person here who University taught us to never say certain things using the mute button cuz it could be very dangerous she might not be very proud of me
not going to name any names so I went to save the college career using the mute button and it's kind of a sad story because we were doing.
Some very technical construction conference and to be fair the presentation that we wouldn't airplane was amazing.
To the point that my very experienced Booth me swore lately and amazement at what was on the screen.

[57:53] And so who so I think will the entire Earth was on so we moved ESPYs.

[58:01] That didn't make us partners better I must have my I am very much a diva of the The Equalizer settings on the console like 5 minutes when the other interns working going.
Getting the Sound Table and the Beast.
Until you have the speaker who holds a microphone time by the head and you like because I'm a sign Train sign person as well.

[58:30] We were doing a conference and we had a water speakers holding inmate really low.

[58:34] Can we go in your state you know you appreciate volume Automotive in the bed and then sorry in advance Alex speaker right side I wouldn't smile again so hated.
That's not it. That's just the actual reaction.
Exactly but I think it is also kind of in in are showing at which we still having another offline there is there's a great.
Article by Monroe.
My guys and see what a great article because he used to be at the oh my God I'm going to step in and submit of the UN,
Aaron International
and I he organized a lot of interpreting teams as the the staff organizer sending sending them to the missions and everything and he was a great article what organizing interpreters want you to know and.
You're not going to think I'm an organization I'm sure Alex you're dealing with a lot of people I used to be I know that you used to be in contact with people,
it'll planning for the chips and honey for your missions and stuff them and there are a lot of things that.

[1:00:00] I don't say to people when I try to book them for a job and I'm like hey I want to send you to South Africa for two weeks and then all I got back is like 10 nasty emails like can you answer this what's the hotel going to be in America.
I just asked you if you're available first of all I can we get to all of it other stuff later and I think often times when people forget is.

[1:00:21] We still have other stuff going on as well like when I'm organizing a team when I'm organizing a conference I'm still doing all the other conferences what I'm still doing
I'm so organized in other countries as well so I'll get you all the information that you went to
have maybe not at the time that you need it right now and I think a lot of colleagues become real Divas when dealing with other colleagues and I don't understand why because we're kind of in the same boat and I feel like we are.
We should be more helpful than anything else you know what they're really helpful you've never actually sent me any work Alex.

[1:00:52] There's not a lot of stuff going on in Scotland yes I've had a couple of expediencies with mostly if you really good.
So I've had to start having a real where I had to work with people that I've already worked with her good or people did I commend.

[1:01:11] Because they are sometimes when you really faint that risky,
I became very difficult. When I got an email one saying can you find 20 specialized pharmaceutical interpreters for conference over,
okay so I mean I approved an outlaw favors for that but there was one time when I was on Coruscant,
okay so I sent an email to I got an email from a legal client saying can you find Court interrupt us after explaining that wasn't unusual thing I said okay eventually we came to the point where,
could you deal with it so I finally went on the the register.
And find the sea interpeters' within 50 miles of the office for the languages they wanted as a real language I sent emails to three interpreters offering them what we look like at guaranteed confirm job.
I said can you give me your rates.

[1:02:07] Can you send me a link I asked for the rates a date availability their rates and could you give me a food court and putting everything travel to walk does going to talk to clients paying for travel and food,
I want to feel cool covering everything I need it by Monday morning.
How many interference do you think route back to me the three before the deadline for this week.
Thursday afternoon.

[1:02:39] What are in the United sordid anything saying oh yeah I just got right into it wow one of these was one of these lawyers off she's really sad.
Give me we have to pay I think the most important thing for me when I'm organizing as I understand people always busy probably busier than me sometimes.
Except I have four cats but you know 888east if you are.
White working 24 hours a day can we have an autoresponder on your email please and it says I'll get back to you.
And then can you get back is the one thing I'm Diva by is I always.
Pod deadlines because I know the interpreters on the quickest people to write back,
unless A desperate for working which case the right by two before you send the email
it's like writing back in good time would be so nice like before they line so I always give myself knowing that everyone's going to be late.
Should be nice to get any mail before the deadline.
With everything that we need for that 20 and have to drop out of the Fairfield Interrupters I end up emailing.

[1:03:56] Hoover High didn't get the concept of an all-inclusive quote we have some more work to do there,
ladies gentlemen we have any other episodes anything you wants to show with maybe we should just do it when the mics are turned off,
when Mexico off of record but maybe we didn't we didn't do a good enough job of getting in all the references
how do you watch a lot of stuff but you don't control.
We did get those during the week.

[1:04:38] Diva.
How do you neutralize Divas.

[1:04:53] I think it probably depends on how you know how up there it is in terms of dbms.
States on officially interpreting from Lima to teach me how to do a combination oh you oh wow.

[1:05:11] Step n stretch.

[1:05:22] Quay.
How lovely yeah that's great I've had those situations but it was mostly people who work just about to add language officially anyway so they would just getting some practice in,
and it was fine but yeah did you want to follow up Diva development baby food.

[1:05:52] Oh yeah yeah the Box me.

[1:05:59] Oh yeah,
so I actually I'm controversial with this. I dislike.
I dislike the stopwatch I actually find the stopwatch in the booth thing to be Diva Behavior.

[1:06:24] Show me the way to be like The Other Extreme of tends to go with the intent to work with her and going by 25 minutes who will look at the agenda.
And everyone knows how many meetings actually adhere to the agenda.

[1:06:44] And you know if you get occasions we are you have a French architect to think season your philosopher you change shift length.
FF on the other hand you have.
As I had a guy talking about whiskey for half an hour for like 40 minutes most interpretive interference College from World on.

[1:07:05] A minute could do and I would have whiskey and not even feel afterwards and so I get the,
you know we went in separate roughly the same amount by the butt,
I am just wondering anyone if you bring a stopwatch into my boo that will quickly go missing at the first break and it will never be fine the game so what do you think should we wrap it up.

Wrap-Up

[1:07:30] Not to keep people too long before drinks,
those are technically already open button to open for real and people can can come up here as well we can go downstairs,
so we have a few I think we got the Bingo cover that's great if you have any more stories we can probably discuss them during drinks,
so I think we should just say thank you for coming here come from very far away and we really appreciate
why do Alex was so nervous when we started this whole thing with anyone would show up so I mean
this morning so usually when we do episodes we have Spock open is being really weird that they're podcast would I like,
yeah I noticed by the channel I spent this morning on slack sing to the Twilight series.

[1:08:23] Are we Cena's new shows as anyone going to come to be really sad part A for just us in one particle per team,
you guys were paid and this is a really lovely location.

[1:08:39] And thanks to our two sponsors once again so thank you to interpret as help for your support just again it's an online platform for class weight management,
for interpreters spy interpreters and if I can get in a quick black doesn't it better another podcast I think about interpreting weather for the whole backstory for interpreters how big is explained,

Langfm Episode On Interpreters' Help

https://www.adrechsel.de/langfm/interpretershelp

[1:08:58] so you might want to check that out.

[1:09:09] And also thank you to the wonderful people at linguali you could make it today unfortunately but linguali replaces the need for interpreting equipment at Med events,
because it's a BYOD system and speakers and participants can use the smartphone to join the Wi-Fi and join in the interpreting and this is the point where we move on to the more drink two more drinks,
and we have prepared a little bit of conversation starter I think I'm not that you need it or anything,
do you do in your free time actually we didn't really come up with that it was also,
fabulous comics,
after the stand up comedian I'm really worried that I work before going to say never,
okay so thanks everyone and give yourselves a round of applause and thank you for coming.

[1:10:15] Music.